Introducing Conversational Agents

Today we're announcing our omni-channel Conversational Agents. In normal person terms, that means conversational AI agents that communicate via SMS, webchat, and WhatsApp—in addition to voice, which has been Gail's main ability since inception. These AI agents can be used to handle inbound, outbound, sales support, collections and so much more. Gail customers no longer need to use one vendor for voice AI, another for SMS, another for webchat and another for WhatsApp. They now have it all available from a single suite.

The Problem We Set Out To Solve

As we highlighted in our recent release of the Gail Suite, businesses do not want to spend months evaluating various single points solutions in the hopes that they connect and work cohesively. They want a single point solution that assembles the best capabilities of the latest emerging technologies, and that makes them available with one integration, one negotiation, and one vendor.

Prior to Gail, a business looking to implement conversational AI agents alone would have to select vendors from many of the following layers that make up AI stacks. They’d have to choose providers between voice AI, messaging systems, knowledge management, AI models, analytics and even transcription. And this is all the work to be done before training the AI to be smart in your business and industry. It’s overwhelming for many and a big reason why a recent study showed that AI adoption remains low across 90% of financial institutions, and that 95% of AI pilots fail.

How Gail Is Already Solving It

While Gail was one of the first companies in the world providing voice AI agents, we began rolling out our AI agents for voice, webchat, and SMS over the last few months in controlled releases. Throughout that short period of time, Gail has already supported more than 20 million banking and insurance customers from 20 countries, exchanged nearly 150 million SMS messages, and managed nearly a billion conversations—with more than 100 million coming in after hours.

Customers are making and saving millions of dollars with Gail, while seeing KPIs like retention and NPS skyrocket. If you want to meet Gail and see how it can help your business, schedule a demo here.